Technology is the backbone of modern business—but managing it shouldn’t be your biggest headache. As companies grow, so do their IT needs, risks, and complexity. At Nioba Global S.A.S., we offer Managed IT Services that go far beyond basic support. We become your strategic technology partner, ensuring your systems are secure, efficient, and aligned with your business goals.
What Makes Managed IT Services Essential?
Traditional IT support is reactive: something breaks, someone fixes it. But downtime costs money, and security breaches can be devastating. Managed IT Services provide:
- Proactive monitoring to detect and resolve issues before they escalate
- Predictable costs with monthly service plans
- Expert guidance on infrastructure, security, and compliance
- Scalable support as your business evolves
It’s not just about fixing problems—it’s about preventing them.
Nioba’s Approach: Proactive, Personalized, Bilingual
We tailor our services to your environment, whether you’re a startup with 10 users or a regional enterprise with 500 endpoints. Our bilingual team supports both English and Spanish-speaking users across Latin America and beyond.
Our core services include:
- 24/7 infrastructure monitoring and alerting
- Endpoint lifecycle management (Windows, macOS, mobile)
- Patch management and vulnerability remediation
- Helpdesk and remote support with SLA-backed response times
- IT asset inventory and documentation
- Strategic IT planning and budgeting
Success Snapshot: Scaling Without Growing Pains
A fast-growing e-commerce company in Medellín was struggling to manage its expanding IT footprint. Nioba stepped in to:
- Centralize endpoint management across departments
- Automate software updates and security patches
- Provide real-time support for remote and hybrid employees
- Implement a ticketing system with performance analytics
The result: 40% fewer support requests, improved employee satisfaction, and a clear roadmap for future IT investments.
Built-In Security and Compliance
Every managed service plan includes cybersecurity best practices:
- Antivirus and EDR deployment
- Firewall and network policy management
- Backup and disaster recovery planning
- Compliance alignment with Law 1581, GDPR, and ISO 27001
We don’t treat security as an add-on—it’s embedded in everything we do.
Designed to Grow With You
Whether you’re expanding to new markets, onboarding remote teams, or migrating to the cloud, our services scale with your business. We help you stay agile, compliant, and competitive—without the overhead of an internal IT department.
Let’s Simplify Your IT
At Nioba Global S.A.S., we manage your technology so you can manage your business. Our Managed IT Services are designed for companies that want peace of mind, operational efficiency, and a trusted partner in their digital journey.
Book a free IT health check and discover how we can optimize your infrastructure for performance and growth.
